I attempted to load videos and photos on my iPhone, but I keep encountering the error message: “Unable to load video.” Can someone assist me in resolving this issue?
The iPhone is renowned for capturing stunningly high-quality photos and videos, which is why many users prefer it as their primary camera. Alongside this, the iPhone’s Photos app acts as a central hub for all the content you capture using the device’s camera. However, it has come to light that some users have reported difficulties with videos and photos not loading properly in the Photos app.
If you are experiencing this issue, it could be due to improper configuration settings on your iPhone. Below, I’ll guide you through the steps to resolve this problem. Stay tuned!
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Here’s a step-by-step guide to fix videos and photos not loading on your iPhone:
1. Check Your Internet Connection:
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Perform a Force Restart:
Press and quickly release the Volume Up button.
Press and quickly release the Volume Down button.
Hold down the Side Button until the Apple logo appears. This often resolves temporary glitches.
Charge Your iPhone:
Connect your iPhone to a charger using a working cable.
Let it charge for at least 30 minutes, then attempt the force restart again.
Inspect for Physical Damage:
Check for any visible signs of physical damage or liquid exposure. If found, seek professional assistance.
Update via Recovery Mode:
Connect your iPhone to a computer with iTunes (or Finder on macOS Catalina or later).
Enter recovery mode:
Follow the force restart steps but keep holding the Side Button until the recovery mode screen appears.
In iTunes/Finder, select “Update” to reinstall iOS without erasing your data.
Restore Your iPhone (if Update Fails):
Repeat the recovery mode steps, but choose “Restore” instead. Note that restoring will erase all data on the device, so back up if possible.
Contact Apple Support or Visit a Service Center:
If the above steps don’t resolve the issue, it may be a hardware problem. Visit an Apple Store or an authorized service provider for further assistance.
